Knowledge Management roles and processes
Operationality is the way forward
The specific setup of the knowledge organization depends on the context, but on a general note, the most important part is that it is kept on a very operational level. By working with appointed roles and dedicated tasks, you avoid the classic hurdle where knowledge work becomes unnecessarily complicated. Below, we present the essential roles of a well-functioning knowledge organization.
These roles can be performed by one or more employees depending on the size of the knowledge organization. The employees appointed to the roles may have other responsibilites aside from knowledge, but it is important that the tasks are prioritized to ensure long term success!