A successful knowledge project requires a solid yet simple organization that ensures that the knowledge management cycle is continuously practiced - i.e. that knowledge is produced, updated, maintained, developed, distributed, and last but not least, used.

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Tasks and goals for knowledge management organization

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Be the Community’s Servant - ensure knowledge that is fresh and relevant, easy digestible, updated, and ready to use for all your end users on
 

Observe users’ use of knowledge and improve content or training accordingly
 

Manage feedback from users
 

Monitor content and follow up on knowledge related needs

New articles and maintenance of existing articles and content

Ensure compliance and validated workflows

Follow up on reporting on zero searches, article hits etc.

Yearly revision of content 
 

Build relations with users and end users
 

Manage collaboration with stakeholders and experts

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These tasks are handled by appointed roles, spanning from management to end users. The specific setup and size of the organization depends on the context - we expand on the various roles and their individual tasks here.

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