Knowledge Management Organization
A successful knowledge project requires a solid yet simple organization that ensures that the knowledge management cycle is continuously practiced - i.e. that knowledge is produced, updated, maintained, developed, distributed, and last but not least, used.
Tasks and goals for knowledge management organization
Be the Community’s Servant - ensure knowledge that is fresh and relevant, easy digestible, updated, and ready to use for all your end users on
Observe users’ use of knowledge and improve content or training accordingly
Manage feedback from users
Monitor content and follow up on knowledge related needs
New articles and maintenance of existing articles and content
Ensure compliance and validated workflows
Follow up on reporting on zero searches, article hits etc.
Yearly revision of content
Build relations with users and end users
Manage collaboration with stakeholders and experts
These tasks are handled by appointed roles, spanning from management to end users. The specific setup and size of the organization depends on the context - we expand on the various roles and their individual tasks here.